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Business Growth
Home Archive by Category "Business Growth"

Category: Business Growth

10 JanBusiness Growth

Top 5 Data-Driven Strategies for Profitable Business Growth in 2024

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Nigetha

Table of Contents

  • 1. Embrace Technological Integration and Automation
  • 2.Offer More Than Just a Nice Deal
  • 3. Stand out Online to Maximize Your Profits
  • 4. Leverage Data-Driven Decision-Making (DDDM)
  • 5. Use the Power of Omnichannel Marketing

Welcome to the pivotal year of 2024! It’s a juncture where businesses face unprecedented opportunities and challenges. Old methods won’t cut it anymore. According to Forbes, companies embracing new technologies are experiencing a remarkable 16% increase in profits and a 7% surge in market valuation. If your business aims to survive and thrive, tapping into new revenue streams and pursuing sustainable growth is the key. It’s time to dive into five strategies currently reshaping the game for businesses like yours! 

Let’s explore five innovative strategies for business growth in 2024. By the end, you will understand the latest trends and techniques to help your business thrive.

5 Strategies for Profitable Business Growth in 2024
  1. Embrace Technological Integration and Automation

The world of technology in 2024 has grown way beyond simple tools. We are talking about systems that think for themselves (like AI), computers that work at unimaginable speeds (thanks to quantum computing), and digital experiences (DX) that merge with the real world (via augmented reality).

technological integration

But why should businesses care? To put it simply: adaptation to these technological wonders is no longer optional — it is essential for survival and growth. For example, by leveraging AI in customer service, you can offer a 24/7 touchpoint, addressing queries and resolving issues at all hours without human intervention. According to a study by Salesforce, 75% of consumers expect consistent experiences across multiple channels, and AI can help you deliver that efficiently.

Integrating these technological advancements into your business operations means becoming a front-runner. By adopting these technologies, you can streamline your operations and offer an enriched customer experience that can set you above your competition.

  1. Offer More Than Just a Nice Deal

Businesses used to be all about the product. Now, it is about the people buying them. In 2024, consumers are looking beyond just the price tag. A good deal, while enticing, is no longer the only driving factor. Studies reveal that over half of today’s consumers — 53% to be exact — are willing to invest in durable products, even if they come at a higher price point. They are thinking about long-term value rather than just immediate savings.

long term value

Zippia, Vital branding statistics 2023

And it is not just about the product. The final touch is exceptional customer service. Brands that offer value and attentive, responsive, and personalized service win over repeat business from devoted clients.

  1. Stand out Online to Maximize Your Profits

More than a website or social media account is required in the digital age. It’s essential to stand out in the cluttered online world. In this case, digital advertising solutions are crucial. Businesses may grab their audience’s attention and convert inactive browsers into active customers by using targeted advertising, Enterprise SEO optimization, and interesting content.

maximize your profits

But it is not just about visibility. Creating a memorable online presence that resonates with your brand values and voice is key to building trust and rapport with your audience.

Let’s start by discussing the function of tailored advertising. Reaching your goals is simple when you use platforms like Google and Meta, which offer granular targeting based on geography, hobbies, behavior, and demographics. Companies that employ targeted advertising have twice as much chance of connecting with buyers.

Content marketing complements your advertising efforts. Do you know why? because the best ads lead to compelling content that locks in engagement. Video content is a great example. An engaging video not only captivates but also keeps your audience coming back for more, thereby increasing your opportunities for conversion.

Remember to consider the impact of the search engine game. SEO is more than just being seen; it’s about being seen by the right audience. Companies that make SEO a priority increase their chances by 60% to achieve crucial business goals like lead generation and a substantial return on investment (ROI). In a world where 68% of online experiences start with a search engine, having a finely-tuned site isn’t a luxury; it’s a must.

Have you ever browsed a product and seen it chase you on the internet? That is retargeting. It is an invaluable tool for nurturing leads and can increase ad response by up to 400%. With cookies becoming a thing of the past, using predictive analytics and machine learning for retargeting has become the new norm.

In summary, effective digital advertising can transform into a comprehensive growth strategy rather than merely being a tool.

  1. Leverage Data-Driven Decision-Making (DDDM)

Many businesses love to talk about their decision-making prowess, but here’s the kicker – not many bother to dig into what those decisions achieve. According to a Gartner survey, tracking and analyzing the outcomes of decisions are among the trickiest parts for organizations. So, it’s not just about making decisions; it’s about understanding what those decisions bring.

leverage data driven decision making

Gartner, Identifying which decisions to re-engineer and why

Your objective is to maximize the effectiveness of your decision-making process. Here are some questions to think about if you’re worried about the effectiveness of your data management or want to make data a key component of your business decisions:

  1. What is our data strategy, and if it is undefined, are there issues that could be alleviated through data?
  2. Is the leadership committed to placing data at the heart of business decisions?
  3. Do you know what data you have, and do you trust it?
  4. How sophisticated is our data management, and what resources could improve it?
  5. Are there any processes you need to refine to ensure robust data governance?
  6. Do your employees have the necessary data capabilities? Are there gaps in data skills at different levels within the organization?
  7. Are you following analytics best practices? If not, what standards should be established for consistency?

Adopting a data-driven culture is no walk in the park. It is a long-term strategy that requires commitment from both leadership and employees. Executive advocacy, agility, data proficiency, and a collaborative approach are essential ingredients in this mix. When data is involved, the possibilities are endless, but only if you know how to harness its true potential. 

  1. Use the Power of Omnichannel Marketing

In the fast-paced world of business, Omnichannel Marketing emerges as a game-changer. This strategy seamlessly integrates diverse channels, forging a unified brand experience. Join us as we delve into the transformative power of Omnichannel Marketing, exploring its impact on customer engagement, brand consistency, and the path to sustained growth. Let’s navigate the dynamic landscape together!

The line between online and offline shopping is fading fast. Modern consumers no longer distinguish between a brand’s website, app, or physical store—they demand a unified, seamless experience. Recent data shows that 55% of consumers still appreciate the tactile experience of visiting a physical store, often influencing their online purchases. Brands must understand this interplay between channels. Whether on your website or in your physical store, maintain consistency in branding, promotions, and customer service. Ensure a unified brand voice and customer experience across all touchpoints, creating a seamless journey for your customers.

omnichannel marketing

It is essential for brands to recognize this interplay between various channels. Your branding, promotions, and customer service should sing the same tune from your website to your physical store. That means the discount promoted on your mobile app should be applicable in-store and vice versa. The key here is creating a unified brand voice and customer experience, regardless of where your customer engages.

Here are just a few examples of actionable omnichannel strategies:

  1. Click-and-collect services: Make it easy for customers to browse and buy online, then pick up the items in your physical store. This way, you leverage both your online presence and in-store traffic.
  2. In-store tablets or kiosks: Provide tablets that allow in-store visitors to browse your entire catalog, read reviews, or even place online orders for items not available in the store
  3. Consistent customer service: Whether a query comes through Twitter, email, or in person, the quality and tone of customer service should be uniform
  4. Multi-channel loyalty programs: Offer loyalty points or rewards that customers can earn and redeem across all channels. A purchase made online should translate to points that can be used in-store and vice versa.
  5. Virtual in-store assistance: Through your app or website, offer real-time chat support that simulates the in-store help from a sales associate
  6. An effective omnichannel strategy ensures consistent branding, promotions, and customer service, whether your customer is browsing on their phone or wandering through your aisles.

Wrap Up!

Are you ready to make 2024 a successful year for your business? It’s not just about having a great product or service. To make more money and grow, you need to have a smart plan that can adapt. Whether it’s getting better at understanding data, making customers extra happy, or using digital ads effectively, success means doing a bit of everything. These are not just options and they are absolute necessities for fostering growth that leads to transformative results.

If you are seeking expert guidance for business growth in 2024, feel free to reach out to us. Let’s strategize your way to profitable growth.

bd176233d1865e412bd0f9ace10b8a96dc36d41c5f9db9ee0f81b253f746c62a?s=96&d=mm&r=g

Nigetha

Nigetha Thurairajah, Senior Digital Marketing Manager for Partner's Growth at Prime One Global, Nigetha Thurairajah, Senior Digital Marketing Manager at Prime One Global, having more than 10 years of experience in Digital Marketing industry, specializing in Analytics and Conversion Rate Optimization. Skilled in Search Engine Optimization (SEO), Content Marketing, Analytics, Google Trends, Site Analysis, Web architecture, Competitor research and Keyword Research. I am extremely passionate about public speaking and doing podcast 🙂

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27 NovBusiness Growth

The Ultimate Guide to Elevating Your Customer Lifetime Value in 2024!

Picture of Nigetha

Nigetha

Table of Contents

  • 01. Calculate customer acquisition cost
  • 02. Calculate customer lifetime value (CLV)
  • 03. Listen to customer feedback
  • 04. Provide exceptional customer service and support
  • 05. Personalize marketing efforts based on customer data
  • 06. Implement loyalty programs to incentivize repeat purchases
  • 07. Upsell and cross-sell relevant products or services
  • 08. Build strong customer relationships
  • 09. Segment your customer lifetime values
  • 10. Focus on customer retention and reducing churn
 

Do you know the best way to increase your customer lifetime value in 2024? According to the research of 2023, There are two ways to grow your business.

customer acquisition

The first is customer acquisition which refers to gaining new customers and clients using customer acquisition techniques. The second is customer retention which revolves around growing your business by selling more to your existing customers.

While both these approaches come with their pros and cons, customer retention is a far more effective strategy for businesses that want to create a stream of steady income for themselves.

Also, customer acquisition is expensive. Research suggests that customer acquisition can cost businesses 7-times more than customer retention. If you carefully go through this research, you’ll come to know that despite being expensive, more than 44% of businesses spend their resources on acquiring new customers.

loyal customer base

But customer retention isn’t easy either. Many businesses struggle to create a loyal customer base that can stay true to them no matter what.

Here, it is crucial to understand that customer retention is different from lead generation because you have already converted the customer in the process. It’s your chance now to implement useful strategies that can increase the customer lifecycle value so that your existing customers will stay loyal to your brand for a long time.

Why it’s crucial to know about Customer Lifecycle Value?

The Customer Lifecycle Value, widely known as Customer Lifetime Value or CLV, refers to the amount of money a customer spends on your products and services during their lifetime. CLV tells you how much you’ll make over your entire relationship with a customer. It’s one of the most important metrics of a retail and ecommerce business. 

customer lifecycle value

With CLV, e-commerce businesses can determine how much a customer is worth to your brand. You know what Customer Lifetime Value also helps business owners predict whether or not certain buyers can become their loyal customers.

Imagine you own a fashion brand. A customer makes their first purchase of $200 from your online store. If they only make this single purchase, their customer value is relatively low. 

However, say this same customer likes your product and buys an additional $200 worth of merchandise every three months for the next five years. This means the customer’s lifetime value is $200 x 4 (times per year) x 5 (years) = $4,000—far more valuable than a one-off purchase.

The Importance of CLV for Business Growth!

Customer lifetime value is an important metric for businesses of all sizes. By measuring customer lifetime value, you can determine the average value of a customer over the course of their relationship with your company.

importance of clv

If you don’t track CLV, it’s impossible to know if your marketing efforts are generating profitable customers or if you’re spending more than you earn on acquiring new customers.

Some benefits include:

  • Predictability. CLV gives businesses a long-term view of customer relations, which can be useful in predicting future revenue. That’s why in response to the recent economic circumstances, 67% of brands shifted their focus from acquisition to retention, Twilio reports.
  • Customer retention and profitability. Repeat customers buy more from a company over time. Long-term customers also refer others to your business, which adds even more value to the relationship. 
  • Smarter resource allocation. Knowing CLV helps you find more profitable customer segments. This helps you create more targeted marketing campaigns and attract higher value customers. 
  • Better customer experience. When a company focuses on CLV, it tends to provide better customer service to keep customers. And when customers like you understand them, 82.5% are inclined to buy from you again. 

In light of a looming recession, customer retention should be your number one priority. Let’s look at where you should invest to increase customer satisfaction and CLV.

How to increase customer lifetime value

  1. Calculate customer acquisition costs
  2. Calculate customer lifetime value
  3. Listen to customer feedback
  4. Provide exceptional customer service and support
  5. Personalize marketing efforts based on customer data
  6. Implement loyalty programs to incentivize repeat purchases
  7. Upsell and cross-sell relevant products or services
  8. Build strong customer relationships
  9. Segment your customer lifetime values
  10. Focus on customer retention and reducing churn
01. Calculate customer acquisition cost

Customer acquisition cost (CAC) is a key business metric that represents the cost of acquiring a new customer. It includes all marketing and sales costs spent to attract and convert a lead into a customer.

You can calculate CAC by dividing the total costs associated with acquisition by the total number of new customers, within a specific time period.

Here’s the formula:

CAC = (MC + SC + W + OS) / CA

Where:

  • MC is the marketing costs
  • SC is the sales costs
  • W is wages for marketing and sales teams
  • OS is the overhead costs for marketing and sales
  • CA is the number of new customers acquired

Monitor this metric regularly to understand the effectiveness of your marketing efforts and understand your return on investment. Lowering your CAC can increase CLV simultaneously. I would suggest few tools where you can track how much it costs to acquire new customers, Let’s get started with Hotjar, Google Analytics, Mixpanel, Optimizely and etc.

02. Calculate customer lifetime value (CLV)

Customer lifetime value can be calculated using the following formula:

CLV = (Average Purchase Value x Purchase Frequency) x Average Customer Lifespan

To break it down:</span

 

  • Average Purchase Value = Total Revenue / Number of Purchases
  • Purchase Frequency = Number of Purchases / Number of Unique Customers
  • Customer Value = Average Purchase Value x Purchase Frequency
  • Average Customer Lifespan = Average number of years a customer continues purchasing from your business

I would suggest one of the best tools Kissmetrics, It is a helpful tool that lets you see how customers behave and figure out their lifetime value.

03. Listen to customer feedback

Customer feedback provides valuable insights into public perception of your brand and products. Actively listening to this feedback allows you to understand your customers at a deeper level, a crucial factor that significantly influences purchasing decisions.

Leverage testimonials on your website to showcase positive customer experiences. Customers can effortlessly share their testimonials and recommendations, offering you a rich resource to improve your products/services and ultimately boost Customer Lifetime Value (CLV).

surveymonkey feedback gathering

If you’re eager to hear directly from your customers, why not try SurveyMonkey? It’s an excellent tool for gathering feedback. Try this and you can get a great experience.

04. Provide exceptional customer service and support

Customer service helps customers out when something goes wrong. Support is an area of business normally associated with slow response times and inefficiency. Today, customer service needs to be amazing if you want to retain customers and encourage sales. 

In fact, 36% of respondents to a US survey said great customer service is a motivation to recommend a brand online. 

Research what channels your customers prefer for support. Do they prefer self-service? Social media? Or website live chat? Once you know which channels to focus on, you can invest in them and provide better support. 

zendesk

When it comes to offering top-notch customer support, Zendesk stands as a premier choice for delivering exceptional customer support.  It’s easy to use and user-friendly interface, it ensures efficient and effective task completion.

05. Personalize marketing efforts based on customer data

Understanding individual preferences leads to personalized experiences that drive repeat sales. It requires you to know how a customer likes to shop, what products they’re interested in, and types of communications they prefer. 

yotpo survey

But, what do these personalized experiences look like? A recent Yotpo survey found what personalization actually means to customers. The top 5 were:

  • The brand recommends products based on my previous purchases (53.9%)

  • The brand emails me when products I’m interested in are back in stock (45.2%)

  • The brand uses my name in emails and texts (37.7%)

  • The brand knows the sizes, dietary restrictions, skin type, etc. (36.7%)

  • The brand knows which loyalty VIP tier I’m in and treats me accordingly (32.8%)

Understand your customers across all touchpoints. Avoid generic approaches to your marketing and communication through the customer journey. To tailor your marketing to individual preferences, Mailchimp is a fantastic tool for personalizing your campaigns. Consider trying this tool; it will support your campaigns effectively.

6. Implement loyalty programs to incentivize repeat purchases

Customer loyalty programs are good for everyone.

One report found that 80% of companies reported a positive ROI with an average of 4.9 times more revenue than expenses. Plus, 89% of customers trust loyalty programs to help them overcome the inflation crisis and potential recession. 

guide to building a customer loyalty program

Use a loyalty program to show your most dedicated customers that you care by offering them gifts and rewards for repeat purchases. You can offer different perks to encourage upsells and cross-sells like:

  • Points

  • Gift cards

  • Discounts

  • Cash back

  • Free swag

For example, body care retailer Blume used a point system called Blume Bucks (BBs) for its loyalty program, Blumetopia. Customers earn BBs by completing tasks like following the brand on Instagram, buying products, leaving a review, or having a birthday.

It’s free to join, and customers can redeem BBs for free products, merch, and other gifts from Blume. 

Starting your loyalty program is easy. With an app like Smile.io, you can set up a program that gives your customers access to exclusive perks and discounts, referral and VIP programs, and other fun ways to engage with your brand when they log in to your store.

 

7. Upsell and cross-sell relevant products or services

Upselling is a tactic to persuade customers to buy a premium or upgraded version of a purchased item or other items. The items are often more expensive, with the goal of making a larger sale. It’s used to sell to customers who’ve already made a purchase rather than selling to a new one. 

upsell and cross-sell relevant products

Cross-selling is often confused with upselling. The key difference is that cross-selling involves a recommendation that complements the original product, while upselling is an upgraded version. Think of cross-selling as a server asking, “Would you like fries with that?” and upselling as, “Would you like Hendrick’s instead of well gin?”

Utilize specialized tools to implement upsell and cross-selling strategies on your store. For instance, you can explore options that offer post-purchase funnels and easy-to-design one-click upsell pages. Enhance customer engagement by showcasing product recommendations, providing coupon codes, collecting birthdays, and offering a range of additional features.

 

8. Build strong customer relationships

Customer expectations are increasing. In 2022, Intercom found that 83% of support teams have seen this increase, and that they are doing more with less. 

strong customer relationships

Some easy ways to build strong customer relationships are:

  • Sending personalized messages on special occasions, like a birthday 

  • Providing omnichannel customer support

  • Acting on customer feedback 

  • Creating a community on social media or hosting events 

Personalization is the key competitive differentiator when building relationships and winning customers. Support teams that focused on personalized support reported two times increases in customer retention, as per the Intercom report.

9. Segment your customer lifetime values

Break customer groups into different groups based on profitability. For example, after tracking CLV over a period time, you find three segments: 

segment your customer lifetime values

  • High CLV: Loyal customers who frequently make large purchases and recommend your products to others.

  • Medium CLV: Customers who make regular, but smaller purchases.

  • Low CLV: Customers who make occasional small purchases and have a low repeat purchase rate.

Segmenting your CLV into these groups helps you focus your marketing efforts. For example, you can allocate more ad spend to similar customers in your high CLV segment and reserve less expensive channels to acquire mid-lower CLV customers. When it comes to segmenting your customer data, HubSpot provides comprehensive tools to help you categorize effectively.

10. Focus on customer retention and reducing churn

Customer retention refers to the actions you take to reduce customer churn. Churn rate, or customer attrition, is how many of your customers cancel or don’t renew during a short period of time. Churn rates should be low, since high churn rates could indicate dissatisfaction.

Consider a subscription-based ecommerce business. Over time, the business notices that some customers stop their subscriptions after the first month. There is a high churn rate here.

customer retention

Data and feedback may reveal that customers churn because they find the product too expensive or that it doesn’t meet their needs. As a result, the company can take specific measures to improve the product, offer customized solutions, or adjust pricing to improve customer retention. I would suggest exploring the capabilities of Retently to sharpen your focus on customer retention. This tool is designed to help you understand and minimize churn rates effectively.

Summarize Up!

Increasing customer lifetime value is important because it is cheaper to retain existing customers than to acquire new ones. Your customer’s lifetime value increases when they’re loyal, regularly engage with you, and buy your stuff often. Loyalty not only increases profitability, it also builds a strong reputation and word-of-mouth referrals.

Are you Ready to elevate your digital business’s success? Act on these proven strategies to boost customer lifetime value and cultivate lasting customer relationships. Start implementing personalized approaches, loyalty programs, and strategic upselling today for a thriving future. Your customers are not just transactions; they’re the lifeblood of your business. Make every connection count!

bd176233d1865e412bd0f9ace10b8a96dc36d41c5f9db9ee0f81b253f746c62a?s=96&d=mm&r=g

Nigetha

Nigetha Thurairajah, Senior Digital Marketing Manager for Partner's Growth at Prime One Global, Nigetha Thurairajah, Senior Digital Marketing Manager at Prime One Global, having more than 10 years of experience in Digital Marketing industry, specializing in Analytics and Conversion Rate Optimization. Skilled in Search Engine Optimization (SEO), Content Marketing, Analytics, Google Trends, Site Analysis, Web architecture, Competitor research and Keyword Research. I am extremely passionate about public speaking and doing podcast 🙂

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