The 11 Best LiveChat Software Compared in 2022

Searching for the most productive LiveChat software that can accommodate all your support and service investigations? If yes, you have found the best article for you!

Many organizations are on the market to find the most reliable LiveChat software. This is because they recognize the advantages it offers. Your company can do so much more for its consumers with a LiveChat solution than simply responding to their concerns and queries in real time.

And if you’re among the companies that have realized the benefits of LiveChat, we’ll help you locate the best customer support software to fulfill your needs. Here is an in-depth review of the 11 best LiveChat software compared in 2022.

Top 11 LiveChat Software in 2022

LiveChat is currently one of the most widely used chat applications available on the market. With the help of this service, you’ll be able to set up a customized chat box on your website, where visitors may communicate with you and submit requests for assistance. More than 35,000 companies all over the world, including household names like Ikea and PayPal, use the customer care platform LiveChat. This is an all-in-one software solution that provides customer support.

  • A centralized text-based inbox makes it simpler for businesses to manage customer service requests and interactions.
  • Allows you to communicate with specific types of website visitors
  • Provides a backend environment where customer support staff may manage discussions, respond to various clients, and use chat.
  • Provides integration with messaging services, including Apple’s Business Chat, Facebook, and others.
  • Starter Plan: $16/agent/month
  • Team Plan: $$33/agent/month
  • Business Plan: $50/agent/month
  • Enterprise Plan: Request a quote
what is livechat

If you require a LiveChat Software to assist your website’s visitors, JivoChat is an excellent option to consider. No matter where your consumers are located, you can connect with them on Instagram, Facebook, WhatsApp, and other platforms thanks to this inexpensive and straightforward tool. All of the different communication channels that agents use—including calls, chats, and emails—are combined into a single inbox with the purpose of making administration more streamlined.

  • Using service quality ratings, this app supports getting feedback from clients.
  • Provides translation services in twenty different languages for incoming feedback from consumers
  • Works on iOS and Android platforms
  • Offers Real-Time Messaging an advance look at the question for agents to use in their response preparation
  • Basic Version Plan: $0/5 agents/month
  • Professional Version Plan: $7.04/agent/month
live chat software for websites

When it comes to website chat rooms, Pure Chat is one of the easier-to-use options. Unlike other vendors, this company focuses exclusively on chat functionality, with unlimited chats on every plan. There’s a customizable widget for branded conversations, and native apps for Android and iOS to enable conversations on the go. Pure Chat is a live chat program that may be fully personalized. Using its editor, you are able to do a great deal more than just add your own logo to the widget; you can also alter its appearance and behaviour.

  • Provides mobile app compatible with iOS and Android
  • Provides the ability to compose prewritten messages.
  • Your chats will be more easily auditable thanks to the limitless chat records and transcripts.
  • Makes it easy for company administrators to give individual users varying levels of access to the system.
  • Growth Plan: $39/month
  • Pro Plan: $79/month
Pure Chat

LiveAgent is an all-in-one platform for providing customer care, and it comes equipped with a cutting-edge live chat widget. This widget was designed to serve as a supplement to the customer service plan you already have in place and to offer support to your clients at any time of the day or night. Because it makes use of AI-powered automation, LiveAgent, which is considered to be one of the quickest live chat platforms, can transform your company into a support desk that is available around the clock. A detailed view of the activities that visitors carry out on the website is also provided to agents. The monitoring of visitors on this level provides them with a better understanding of their visitors and enables them to initiate dialogues in an appropriate manner.

  • Messages are automatically routed to the proper reps. Automated features offer instant scripted responses.
  • Equally distributes incoming chats using user-defined settings for the routing system.
  • Facilitates the beginning of proactive conversations with site visitors.
  • Provides you with a view of the real typing being done by the consumer at their end in real-time.
  • Free Plan: $0/agent/month
  • Ticket Plan: $15/agent/month
  • Ticket+Chat Plan: $29/agent/month
  • All-Inclusive Plan: $39/agent/month

Zendesk is a well-known company that plays a significant role in the customer service business. The company offers well-known brands a set of sales and support tools. The chat function is only one component of Zendesk’s comprehensive service offering, which also includes self-help choices, agent collaboration tools, and intelligent conversation routing. Zendesk’s full-service offering is available to its customers. Zendesk also enables users to engage with consumers via message channels. Agents may manage all incoming chats from one dashboard. It has a marketplace where you may find appropriate third-party tools.

  • Creates straightforward customer service interactions with chatbots.
  • Encourages the use of conditional and individualized ticket fields.
  • Converts phone, chat, email, and social media requests into tickets
  • Users can customize their live chat and bot experiences by uploading company logos and changing the theme colour.
  • Suite Team: $49/agent/month
  • Suite Growth: $79/agent/month
  • Suite Professional: $99/agent/month
customer service better

One of the promising LiveChat Software solutions that fulfilled all of our requirements is ProProfs Chat. It may be quickly and easily installed on your website and is quick to get up and running. Simply cut and paste the code into your site. ProProfs is a leading provider of live chat services and facilitates proactive communication with site visitors. It makes you feel easier to send proactive chat triggers to your website visitors, which might encourage them to communicate with your brand in real-time. It even gives your agents the ability to track the browsing habits of visitors and manually initiate discussions with website users.

  • monitors the behaviour of visitors and keeps the agents informed about them
  • Produces notices that might assist you in keeping your visitors up to know on future events and upgrades.
  • Reports on each operator’s performance during and after chats.
  • Offers a chatbot that can assist your company in engaging customers and capturing leads in real time.
  • Essentials Plan: $10/user/month
  • Premium Plan: $15/user/month
  • Enterprise Plan: Request a quote
proprofschat live chat

Olark is widely regarded as one of the best live chat programs currently available. There is a general consensus that this real-time help desk technology is straightforward and simple to employ. It’s lightning quick, and it helps agents select the appropriate feature at the appropriate time to expedite a conversation in real time. This program provides access to a chatbot’s capabilities. Help desk management and answering frequently asked questions will become a breeze. In addition, it allows for the capture and qualification of leads in near-real-time.

  • Provides high-end protections to keep you safe from spam emails.
  • Access to a chatbot that can be adjusted to meet individual users’ needs is provided.
  • Allows you to send preemptive communications to the appropriate people
  • Provides a wide variety of configuration choices that you can use to make the chat widget appear and feel more to your liking.

Starts at $29/user/month.


what is olark used for

Tidio is another well-known LiveChat software application that is utilized by more than 300,000 companies. It stands out from the competition because of its extensive collection of ready-made chatbot templates, straightforward configuration, and faultless integrations. Tidio has 20+ chatbot templates. Automate up to 40% of customer support calls and FAQs concerning purchases, shipping, and discounts. This can free up your operators to tackle tricky questions. In addition, Action-based chatbot triggers can enhance sales and engage customers. Tidio can automatically give a discount or free shipping to a cart-abandoning customer. There is also a smartphone app available for use. That means their users can provide responses to queries whenever and wherever they arise, ensuring that no inquiry is ever ignored.

  • Reduces response time through the use of premade responses
  • Your inbound customer service and business questions are handled automatically by the chatbot.
  • Allows your company to develop a multichannel communication platform
  • Evaluate and keeps tabs on consumer information before, during, and after a conversation
  • Free Plan: $0/month
  • Chatbots Plan: $39/month
  • Communicator Plan: $15/month

Mailing Plan: $25/month

tidio customer service software

Intercom is widely regarded as a market leader among support tools for SaaS businesses. That’s because it caters to each customer by building a unique bundle of products just for them. However, many of their customers are unhappy with the fact that they have to pay more than they would for comparable LiveChat Software solutions on the market. As a special benefit, this live chat provider is very well for functioning well with other platforms. This software integrates with a wide variety of popular services. Some examples are Qualaroo, Survicate, Google Analytics, Stripe, Jira Cloud, Salesforce, and Hubspot.

  • provides a tunable chatbot for simulating human contact
  • On its customer data platform, it provides you with insightful information about each individual consumer.
  • Automatically directs site visitors in the direction of the relevant office.
  • Integration with third-party platforms such as Qualaroo, Stripe, and Salesforce, amongst others, is supported.
  • Start $59/month
  • Grow $119/month
  • Accelerate $499/month
  • Scale $999/month

HubSpot has a free option for businesses that don’t have enough money to pay for a full LiveChat  software solution. You can start live chats with customers and other website visitors through HubSpot Live Chat. If you start talking to someone and then realize that their request would be better served by a different team, it’s easy to send it to the right person. This software also has a useful integration with Slack that lets you get notifications about live chat and talk to customers right from this platform. You can also talk to people in real time through the HubSpot mobile app.

  • Improve the ratio of leads to sales in your business.
  • Provides more personalized supports
  • Spend your time having conversations rather than managing the ones you have.
  • Starter: $45/month
  • Professional $800/month
  • Enterprise $3200/month
hubspot live chat

Drift’s primary function is as a support automation solution that enables businesses to respond to customer questions even when there is no support personnel available. This automated solution is supported by a live chat platform, which enables their agents to get to know their visitors better and fosters stronger relationships with both groups. Operators are able to trace visits, determine the information that brought them there, and manually start a dialogue with the visitors. Drift also makes it easy for your company to collect priceless feedback from customers after a conversation has come to an end. You can also connect and work with other agents by using this live chat facility, and you can do this by leaving internal notes for them to read.

  • Gives your representatives the ability to schedule appointments.
  • Assists you in reaching the appropriate people with welcome messages that are interesting.
  • Makes it possible to automate support through the use of a chatbot.
  • Allows you to create campaigns and monitor their performance easily
  • Premium Plan: Request a quote
  • Advanced Plan: Request a quote

Enterprise Plan: Request a quote

drift conversation


Customers who have queries or issues that they are unable to address on their own can contact you directly through LiveChat if they need assistance at that same moment. It is considerably more satisfying to do this rather than sending an email to a support team; because when you’re using email, it is difficult to predict when you will receive a response back.

LiveChat Software is an instant solution provider for situations, in which a consumer requires specialized assistance and desires to communicate with a real person. LiveChat Software gives businesses an advantage over their competitors since it gives clients the impression that the firm, they are doing business with values their time and is attentive to their requirements. In nutshell, integrating LiveChat into your business processes is the best way to provide incredible customer support for your client while attracting new customers for your business. Also, It will help you to build customer loyalty and customer lifetime value.

So, what are you waiting for? Pick the best LiveChat Software from the above list to integrate into your business!

If you have any favourite LiveChat Software, mention them in the comments!


Hansini Hewagamage

I am a business management graduate at the National School of Business Management with a great passion for becoming a Digital Marketing Specialist and currently working as a digital marketing intern at Prime One Global.

Share this article:

Frequently Asked

Many SEO Tools highlight issues or problems with your website. This information must always be key in your website ranking and will need to be fixed quickly. So here are the 5 major reasons why you should use SEO Tools

  • It helps to analyze Competitor SEO Strategy
  • To Use high-converting keywords for content marketing and content creation
  • To Track SEO Progress & KPIs
  • To help your target audience to find your site
  • It supports you to visualize and conceptualize your website data

Search engine optimization is a critical area you must consider if you really want to grow your target audiences, develop long-term brand awareness, and generate more revenue. So let’s look at some major benefits of SEO tools.

  • One of the biggest advantages of SEO Increases Organic Discovery & High-Quality Website Traffic.
  • Using SEO tools may save your cost and time
  • SEO tools improve your Credibility and trust
  • SEO tools may optimize the user experience
  • SEO Tools make your website easier to navigate.

If you are a beginner in Search Engine Optimization here are some tools you can easily get to understand the process and techniques.

  • Google Analytics
  • Screaming Frog
  • Google page speed insights
  • Google search console tool
  • Google page speed
  • Google keyword planner
  • SEO power suite
Read More

7 Customer Satisfaction Metrics You Need to Track in 2022

Customer satisfaction metrics have been around since long before many of us were born, and they’ll continue to be important in business in the years to come. Though the ways we think about customer satisfaction are changing, there are still certain KPIs that every business needs to track in order to provide excellent customer service. Here are seven key customer satisfaction metrics you need to track in 2022 if you want your customers to stick around…and they may even tell their friends about you!

1) Customer Service Satisfaction (CSS)

How do you know if your customers are satisfied? Start by looking at customer service satisfaction ratings. It’s a solid indication of how much customers value their experience working with your company—and it may be more important than you think. According to experts, customer service satisfaction is a stronger indicator of success than annual revenue growth or average product life cycle. Whatever metric you use, customer service satisfaction is a vital piece of information for every business owner and should be included in any strategy moving forward.

customer service satisfaction
2) Customer Satisfaction Score (CSAT)

Many marketers know that a customer satisfaction score is something they should be tracking. But many are still asking, what should my Customer Satisfaction Score be? In the coming years, customer satisfaction scores will take center stage as they become an essential measurement in marketing and business development efforts. The goal of CSAT is to give consumers an outlet for their complaints and good feedback by helping them fix problems quickly before customer loyalty is jeopardized. It’s important for every marketer to know what a good CSAT score is for their brand, but there isn’t one universal number that works for every company. No matter what your goals or target demographics are, it’s important to have a customer satisfaction metric that shows how well you’re meeting your customers’ needs over time. If you really want to please your customers, track these 4 customer satisfaction metrics:

  • Average response time for customer queries (2 minutes tops)
  • After sales support after product purchase (12 months)
  • How often do customers come back? (Within 12 months)
  • How do your customers rate their loyalty toward your brand?
customer satisfaction score
3) Net Promoter Score (NPS)

Net Promoter Score (NPS) measures loyalty by asking your customers if they would suggest your brand to their friends and family. It is calculated based on replies to the questions like – Given your overall experience with our business, how likely are you to suggest our products and services to family, friends, and colleagues? 

Based on the response, the following customer kinds are classified:

  • Detractors: Customers who rated you between 0 and 6 come under this group. They are not loyal and are prone to spread the unfavorable word about your brand.
  • Promoters: These are your most loyal consumers who gave you a rating of 9 or 10. They actively promote the word about your company to their friends and relatives.
  • Passives: Customers who rated you between 7-8 will fall into this group. Passives are in the middle of the two types. They will not enthusiastically advocate your brand to others, but they will not discourage their friends and coworkers.

To calculate your NPS, just subtract the percentage of detractors from the percentage of promoters. Your NPS will range from -100 to 100, based on how your consumers perceive your brand and how loyal they are to it. While NPS tells you where you stand, it does not explain why you got that score. You may accomplish this by adding a question following the NPS inquiry and further exploring it with your consumers.

net promoter score
4) Customer Effort Score (CES)

A new customer satisfaction measurement called customer effort score will gain prominence among marketers and customers alike. The customer effort score will be based on how easily a customer can accomplish a given task related to their relationship with your company. For example, if a customer wants to close an account or make a complaint, how easy is it for them to do that? How intuitive are your forms and processes? If you use email marketing and if the customer receives too many irrelevant emails, what’s their unsubscribe process like? All of these things can be distilled into an overall customer effort score that helps guide marketing campaigns. The Customer Effort Score (CES) helps determine the ease of using your products or services.

customer effort score
5) Customer Health Score (CHS)

A customer health score is a metric that assesses and tracks your customers’ satisfaction and loyalty levels. Today’s customers are more sensitive and vulnerable than ever. To ensure they aren’t exposed to anything that might offend them, companies have begun developing a Customer Health Score. This score will determine just how comfortable customers feel with your brand and is determined by measuring their level of satisfaction with different elements of your company. Many experts expect CHS scores to become an integral part of customer success within 3-5 years. Monitoring customer health scores will help you identify what can be improved upon across every touchpoint so you can retain them as lifelong brand advocates.

a customer health score
6) Customer Churn Rate (CCR)

The customer churn rate (CCR) is the percentage of customers lost by your company over time. It is critical to keep your current customers since it might cost up to seven times more to recruit new ones. Monitoring your CCR allows you to identify any patterns that may have an impact on your business and make effective efforts to reduce churn. Calculating the churn rate is straightforward; first, define your computation period, such as a year. Subtract your customer count at the end of the year from your customer count at the beginning of the year. CCR is calculated by dividing this figure by the number of consumers at the beginning of the year. Measuring CCR is not the end goal; once you have that information, you must seek more data that is accountable for it and determine what preventive steps may be taken to reduce it.

customer churn rate
7) Customer Reviews

It’s important to be mindful of any feedback or reviews you may receive from portals, websites, or social media platforms. The significance of reviews cannot be understated. According to a recent survey, more than 90% of shoppers prefer product reviews over product descriptions. Just make sure that you track reviews across all relevant review sites like Yelp, TripAdvisor, Google and Facebook. Monitoring your average score is an excellent way to benchmark your overall performance; if you see it slip below 4.5 out of 5 stars over time, it may be time for a change or improvement initiative – before your reputation takes a hit! Consider investing in review management software that makes tracking reviews as easy as A-B-C!

customer reviews

It will be crucial to keep an eye on the right metrics for customer satisfaction to determine success. Conducting surveys is a good way to measure customer satisfaction. However, it is not that straightforward. Asking your customers, the right questions is the key to measuring it. Without the right questions, the responses may not show you the right data. Without the right data, you will not be able to identify areas of improvement to address them. So, use the above seven metrics to track the customer satisfaction in 2022.

Have you ever used any of these customer satisfaction metrics? Let me know in the comments!


Abirika Soolabanee working as a Senior Manager - Inbound Marketing & Branding at Prime One Global. She is a certified content and Inbound marketer with five years of experience. Bringing expertise in content marketing, inbound marketing, branding, blogging, copywriting, SEO, keyword research, and research & analytics. She is passionate about Inbound Marketing, Branding and Blogging. She writes in-depth articles and guides about digital marketing trends, technologies, and other lifestyle topics since 2018. Through her writings, she loves to help people in all aspects of their life.

Share this article:

Frequently Asked

Here are the seven key metrics to keep on revisiting, guiding your product, service, and business development.

  • Customer Service Satisfaction (CSS)
  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Customer Effort Score (CES)
  • Customer Health Score (CHS)
  • Customer Health Score (CHS)
  • Customer Reviews

Your customer satisfaction score can be calculated by adding up the sum of all scores you got from your customers and dividing the sum by the number of respondents.

A customer service KPI is a performance measurement that is used by customer service teams to monitor, analyze and optimize customer relations by taking advantage of an advanced 360-degree customer view.

Read More